Roberto possesses extensive experience in IT analysis and support, having held positions at various organizations since 2005. Currently employed as an Analista de TI at Defensoria Pública do Estado de Minas Gerais, Roberto's expertise includes Cloudflare, NGINX, Kaspersky Antivirus, and VM vSphere. Previous roles at Nova Casa Distribuidora S/A and Total Linhas Aéreas S.A involved internal and external user support, infrastructure management, and system configurations across a variety of technologies, including Active Directory, Windows Server, and virtual environments like PROXMOX and Hyper-V. Roberto also holds a Master of Business Administration in Information Security, a degree in Computer Networks, and relevant technical certifications.

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