Karina Cerdas is a skilled Support Engineer T2 at Definity First, with prior experience as a Tech Support Analyst at Amadeus and a customer support specialist at Blackbaud, where Karina contributed to improving software solutions for educational institutions. Previous roles include leading a collections team at Client Services Incorporated, managing HR functions at The Coca-Cola Company and IBM, providing customer service at Snap Technology and SYKES Costa Rica, and conducting financial documentation analysis at Cognizant Technology. Karina's diverse background encompasses both technical support and customer service, showcasing strong leadership and analytical skills.
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