Ahmed Youssef Gaafar

Ahmed Youssef Gaafar is an experienced customer service professional with a proven track record in managing and enhancing customer experience across various sectors. Currently serving as the Customer Service Manager at dejavu Egypt since August 2018, Ahmed is responsible for designing customer service policies, leading customer support efforts, and achieving operational KPIs. Prior to this role, Ahmed held multiple positions at Etisalat Misr from 2009 to 2018, including Customer Experience Team Leader, where responsibilities encompassed conducting customer surveys, analyzing data, and managing social media customer care activities. Additional experience includes roles at Abou Ghaly Motors, Vodafone Egypt, and Delta Communications, complemented by a Bachelor of Commerce degree from Ain Shams University.