Bliss Ukachukwu

Bliss Ukachukwu, M.Sc, GCC, B.Sc. Diploma, currently serves as a Second Line Support Engineer at Delaware North, where significant contributions include a 25% reduction in system downtime and a 30% improvement in system uptime through effective collaboration and issue resolution. Previous experience includes roles as a Customer Service Representative at William Hill, achieving a 98% accuracy rate in transactions, and as an IT Support Analyst at Teledeus, where customer satisfaction reached 98%. Bliss Ukachukwu holds a Master's degree in Cybersecurity from the University of Derby and a Bachelor's degree in Computer Science from Madonna University, complemented by a Diploma in Information Technology from the Federal University of Technology Yola.