In 2009, Laguna publishing house from Serbia opens, in the Belgrade city center, the first Delfi bookstore. Four years later, Delfi bookstores are the biggest bookstore chain in Serbia and the region. Our mission statement is: Constant dedication to the needs of our customers; The biggest selections and best visibility of titles of all genres. Delfi Bookstores is a team of 300 top notch booksellers working in 40 shops in more than 20 towns across Serbia with a total workspace of 3.000 square meters. Delfi Bookstores are visited by 10.000 people on a daily basis. Delfi SKC is the biggest bookshop in the whole region.

Although we operate as two legal entities, DELFI bookstores and IP Laguna work closely together under a recognizable brand –Laguna Readers Club with over 500,000 members who enjoy discounts and regularly visit our bookstores. In Serbia, we have over 40 bookstores in prestigious locations in Belgrade, Jagodina, Kragujevac, Kraljevo, Niš, Novi Sad, Pančevo, Požarevac, SremskaMitrovica, Subotica, Valjevo, Vršac, Čačak, Šabac, Kruševac, Uzice, GornjiMilanovac, Zrenjanin, Lazarevac, Smederevo, and Lebane.

Delfi Bookstores Cafe Delfi SKC, covering 250 square meters, a natural extension of the Delfi SKC bookstore, is the best venue for book promotions and gatherings of book lovers as well as general visitors who enjoy the specific atmosphere of the most beautiful cafe-bookshop in Belgrade.

DELFI knjižare

Vesna Mihailovic

This department oversees the planning and execution of logistics operations to ensure efficient supply chain management.

Logistics Management

This department handles customer inquiries and ensures customer satisfaction through effective service management.

Customer Service

This department focuses on creating and managing online marketing strategies across social media and web platforms.

Digital Marketing

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department oversees project planning and execution to ensure timely and successful delivery of initiatives.

Project Management

This department manages the sale of products to customers in a physical store environment.

DELFI knjižare

Org chart

Teams

Logistics Management

Customer Service

Digital Marketing

Human Resources

Project Management

Retail Operations

Offices

DELFI knjižare

Org chart

Teams

Logistics Management

Customer Service

Digital Marketing

Human Resources

Project Management

Retail Operations

Offices

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