Elle Works O'Connor

Elle Works O'Connor is a seasoned professional in customer experience management, currently serving as the Manager of Customer Experience at Delinea, where responsibilities include leading a team of 10 Customer Success Managers to enhance service for Americas-based customers. Prior experience at Brightcove spans nearly a decade, holding progressive roles from Senior Account Manager to Customer Success Director, achieving significant milestones such as a 90%+ renewal rate and a 164% increase in clientele for the Platinum+ support program. The career also includes management roles in retail with Nordstrom, demonstrating strong leadership and revenue management skills, as well as early experience in a camp setting with the Carroll County YMCA. Elle holds a B.A. in Anthropology and French and Francophone Studies from Bryn Mawr College and has studied at Université de Paris.