Zalak Shah

Zalak Shah has extensive experience in customer success, technical business analysis, and data engineering. From 2019 to present, they have been a Senior Customer Success Manager at Delivery Solutions, where they manage technical integration, systems engineering program management, customer support, and program management. Zalak also recommends changes, improvements, or enhancements in products based on customer feedback. Additionally, they served as a Technical Business Analyst at Tacto from 2019 to present, where they analyzed key aspects of business to evaluate factors driving results and summarised them into presentations. From 2013 to 2019, they were employed at Tata Consultancy Services, where they held various roles such as Onsite Coordinator, Technical Team Lead, Senior ETL Developer, and ETL Developer. As an ETL Developer, they automated BI reports for secure virtual server environment, drafted strategic business intelligence roadmap, and directed implementation of new business intelligence tools.

Zalak Shah has a Bachelor of Computer Application from Sardargunj Mercantile Co. Op. Bank Ltd. (Anand) English Medium College of Commerce & Management, Vallabh Vidyanagar, which they obtained between 2006 and 2009, with a field of study in Computer Programming, Specific Applications. Zalak then went on to get a Master of Computer Applications (MCA) from SARDAR VALLABHBHAI PATEL INSTITUTE OF TECH.,VASAD 041, which they obtained between 2009 and 2012, with a field of study in Computer Programming, Specific Applications. Additionally, they hold certifications from Amazon Web Services (AWS) such as AWSome Day Online Conference (obtained in November 2019), AWS Technical Professional (obtained in October 2019), and AWS Business Professional (obtained in September 2019). Zalak also holds a Lean Six Sigma Green Belt Certification from Tata Consultancy Services, which they obtained in March 2017.