Anthony O'Leary has a diverse background in technical support and customer experience management, with experience spanning from February 2013 to the present. At EMC, Anthony supervised teams including the CST and Avamar teams, overseeing technical support operations and managing incident queues globally. Transitioning to Dell EMC, Anthony held the role of Manager for Schedule and Dispatch, focusing on customer support resource allocation and process development. Currently, as a Customer Experience Operations Advisor at Dell Technologies, Anthony is responsible for analyzing customer experience data, identifying root causes of issues, and recommending process improvements while managing vendor relationships related to customer surveys.
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