Charles Lake

Charles Lake is a Senior Operations Manager at Dell Technologies, where they oversee engineering staff supporting various enterprise accounts. Previously, they directed customer care operations at Time Warner Cable and Independence Blue Cross, excelling in team development and performance management. With extensive experience in managing multi-unit operations and sizeable budgets, Charles has consistently driven improvements in customer satisfaction and operational efficiency. They hold a Six Sigma certification from Villanova University and have demonstrated leadership throughout their career, mentoring future leaders in various roles since the 1980s.