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Francis Prithvi has extensive experience in technical support and customer relations, currently serving as Manager of Enterprise Technical Support at Dell EMC since July 2017. Previously, Francis held key positions including Manager of Customer Relations at Spice Communications Limited and Systems Administrator at Kirloskar Multimedia Limited. In addition, Francis managed Service Excellence Operations for Tata Teleservices Ltd in Karnataka and worked as Sr. Account Manager at Sutherland Global Services Private Limited, overseeing advanced technical support for Veritas Backup Exec Software. Early career experience also includes a role as Manager of Billing Operations at Procall Private Limited. Francis holds a Bachelor of Science degree in Physics, Mathematics, and Electronic Equipment Maintenance from St. Joseph's College, completed in 2000, and an ICSE certificate from St. Germains School, awarded in 1995.
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