Gavin Heneghan

Gavin Heneghan is a seasoned leader in global support and service management with extensive experience in technical support and customer operations. They began their career as a Technician at Abbott, advancing through roles at prominent companies such as Intel, EMC, and Dell. Gavin most recently served as the Global Lead, Director Customer Support Operations at Virtustream, where they established key customer experience programs and oversaw global support initiatives. They are currently the Director of Enterprise Service Management & Global Support for Dell Technologies, focusing on service management and customer satisfaction. Gavin holds degrees in Applied Physics and Photonics, Business Administration and Management, and Computer Programming.