Grace Ortiz has gained extensive experience in customer service and technical support, serving as a Customer Service Agent at Foundever from May 2023 to January 2024, where responsibilities included assisting over 1,000 credit unions in the United States. Prior to that, Grace worked at Dell Technologies in October 2025 as an Inside Product Specialist 2 and Senior Technician, providing global technical support and managing case assignments based on severity. Grace Ortiz holds a degree in Science from Instituto Justo Arosemena, equivalent to a 3.9 GPA, and is currently pursuing Marketing y Comunicación Digital at ADEN University and a degree in Marketing from Florida State University, maintaining a 3.6 GPA.
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