Dell Technologies
Kingsuk Roy is an experienced professional with a robust background in customer service and technical support spanning over two decades. Currently serving as the Director of Social Programs and Engineering at Dell Technologies since April 2010, Kingsuk Roy focuses on enhancing customer engagement through integrated social and digital support channels. Prior roles include Technical Support Director, overseeing Bangalore Technical Support operations, and Sr Area Manager at Dell International Services. Kingsuk Roy's earlier experience includes leadership positions at Tata Teleservices Ltd as National Head of Enterprise Customer Service Delivery and as Manager of Revenue Assurance at Spice Telecom. Educational credentials include a degree in Economics from Bangalore University and an advanced program at the Indian Institute of Management Bangalore.
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Dell Technologies
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Dell Technologies is a provider of hardware, software, cloud and big data solutions. Founded in 1984, today Dell Technologies has a workforce numbering over 130,000 and operates globally in 180 countries. Dell Technologies is divided into two reportable segments: the Infrastructure Solutions Group (ISG) and the Client Solutions Group (CSG). The Infrastructure Solutions Group provides Dell’s customers with cloud storage and big data solutions. Dell offers a range of solutions, including traditional and next-generation options like all-flash arrays, scale-out file, object platforms, and software-defined solutions. On the server side, they similarly offer a variety of solutions, including high-performance rack, blade, tower, and hyperscale servers. The Client Solutions Group provides customers with hardware such as desktops, laptops, displays and projectors. Included in this segment is their Dell PC-as-a-Service, which simplifies PC management for companies by allowing them to purchase individual monthly seats that encompass hardware, software, and lifecycle services at an affordable, predictable price point. Together, the Infrastructure Solutions Group (ISG) and the Client Solutions Group (CSG) facilitate Dell’s customers’ digital transformation as they work to strengthen their businesses and lift workforce productivity.