Roberto Villacres

Roberto Villacres is a Senior Process Advisor with 18 years of diverse experience in retail and wholesale operations, international procurement, and customer-focused team management. They currently support the Global Sales Operation team at Dell to enhance customer resolution and experience while managing a team of 12 agents and overseeing additional staff in Latin America. Previously, they have held roles such as Senior Data Analyst at Dell and Quality Control Analyst at both Shell and Nabisco, focusing on quality assurance in production. Roberto holds a Master’s Degree in Chemistry from Hokkaido University and a Bachelor of Applied Science from the University of Panama.