Stevenson Lafond is a seasoned professional in the IT services domain, currently serving as a Senior Service Account Manager at EMC since July 2014. Prior experience includes a role as a Client Relations Manager at OS4 Techno and a Technical Support Advisor at CGI, where responsibilities encompassed diagnosing and resolving user incidents, managing major outage incidents, and ensuring client satisfaction through effective communication and support. With a diploma in Computer Science from CÉGEP Vanier, obtained between 1998 and 2002, Stevenson has developed a comprehensive skill set in customer relations, technical support, and service management across various platforms and applications.
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