Sushma Nag

Sushma Nag has extensive experience in client services, operations, and customer quality management across various industries, particularly in technology and hospitality. Starting a career in the hospitality sector with roles at the Taj Group of Hotels and Cathay Pacific, Sushma transitioned to the tech industry with positions at Dell International Services and Dell Technologies, ultimately serving as Director for Consumer Retail Quality Lead in the US and China. Sushma has demonstrated a strong capability in managing customer experience metrics and product quality, as well as leading teams in client services and operations at companies like First Ring India Private Limited and Convergys India Services. Graduating from IHMCT&AN, Mumbai, in 1993, Sushma has cultivated a diverse career focusing on customer engagement and quality management for leading organizations.