Cathay Pacific Airways Limited, also known as Cathay Pacific or Cathay, is the flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport.

Aviation & Aerospace

Cathay Pacific

Cathay Pacific's headquarters in Hong Kong

Ronald Lam

Lavinia Lau

Joanna Lai

Ariful Islam

Jon Toller

Rebecca Sharpe

Xiao Feng

John Slosar

John Harrison

Andrew Tung

Cai Jianjiang

Michelle Low

Song Zhiyong

Merlin Swire

Samuel Swire

Zhao Xiaohang

Bernard Chan

Robert Milton

The Customer Experience and Service Management team at Cathay Pacific is dedicated to enhancing the overall travel experience for passengers, overseeing inflight and ground services to ensure optimal customer satisfaction. This team focuses on service delivery excellence, customer insights, and the development of training programs for cabin crew, while also managing airport operations and customer support. Together, they strive to uphold Cathay Pacific's reputation as a leading airline through continuous improvement of service standards and operational efficiency.

Customer Experience and Service Management

The Operations and Engineering team at Cathay Pacific is dedicated to ensuring the efficient and reliable functioning of the airline's operational infrastructure. This team oversees airport services, maintenance, and engineering processes, focusing on safety and performance optimization. Members collaborate to enhance operational efficiency, manage procurement of components and systems, and drive business transformation initiatives, all aimed at delivering exceptional service and operational excellence in airline operations.

Operations and Engineering

The Sales and Marketing team at Cathay Pacific is responsible for driving the airline's revenue growth by creating and implementing strategic marketing initiatives, managing global sales operations, and enhancing brand visibility. This includes overseeing corporate communications, digital marketing efforts, and regional sales strategies across key markets. By leveraging market insights and performance data, the team aims to cultivate customer loyalty and expand Cathay Pacific's market presence worldwide.

Sales and Marketing

The Digital and IT Development team at Cathay Pacific is responsible for designing, implementing, and maintaining innovative technology solutions that enhance operational efficiency and customer experience. This team focuses on evolving the airline's digital platforms through application development, IT security, and data analytics, while also ensuring seamless integration of DevOps practices. With a mix of expertise in architecture, procurement, and talent development, they drive digital transformation initiatives that support Cathay Pacific's strategic goals.

Digital and IT Development

The Finance and Accounting team at Cathay Pacific is responsible for managing the company's financial operations, ensuring accurate reporting, compliance with regulations, and strategic financial planning. This team analyzes revenue performance, oversees accounting practices, and develops policies to optimize total rewards for employees, all while providing crucial insights to support executive decision-making and enhance overall financial health.

Finance and Accounting

The Leadership Team at Cathay Pacific is responsible for setting the strategic direction of the airline, overseeing operational efficiency, and ensuring exceptional service delivery. Comprised of key executives, including the CEO and Chief Operations and Service Delivery Officer, this team collaborates to drive growth, enhance customer experience, and navigate the challenges of the aviation industry.

Cathay Pacific

Org chart

Board & advisors

Teams

Customer Experience and Service Management

Operations and Engineering

Sales and Marketing

Digital and IT Development

Finance and Accounting

Leadership Team

Offices

Cathay Pacific

Org chart

Board & advisors

Teams

Customer Experience and Service Management

Operations and Engineering

Sales and Marketing

Digital and IT Development

Finance and Accounting

Leadership Team

Offices

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