Terence Cheng is a seasoned IT professional with over two decades of experience in customer service, technical support, and IT solutions implementation. Currently serving as a Principal Technical Support Engineer at Dell EMC, Terence specializes in Unix/Linux systems, backup and storage solutions, and technical writing. Previously, they have held positions at Hewlett Packard and Symantec, where they provided critical support and developed technical content for major customers. Terence holds both CISSP and CISA certifications and is recognized as a Subject Matter Expert in security for Dell's all-in-one backup appliance. They earned a degree in Computer Engineering from The Hong Kong University of Science and Technology.
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