Gaurav Mathuria is a seasoned IT leader with over 21 years of experience in Digital, Customer Experience, and analytics, focusing on business development and large program delivery. Gaurav has held various roles, including Senior Software Engineer at Accenture Services, Customer Success & Marketing Leader at Jio, and Director at Deloitte. They have specialized in CRM, Robotic Process Automation, and consulting, making significant contributions to various industries, particularly in customer journey management within the banking sector. Gaurav is currently pursuing an MBA in Consultancy Management at the Birla Institute of Technology and Science, Pilani, and holds degrees in Civil Engineering and Law.
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