Jonathan Maes is a Senior Manager at Deloitte Digital, leading the AI Innovation stream within the CRM practice. Since joining Deloitte in September 2017, they have worked on significant digital transformations in the financial services industry, focusing on Salesforce technology as both a solution architect and technical lead. Jonathan holds a master's degree in computer science from the University of Namur and is 20 times Salesforce certified, including in Service Cloud and Application Architect. Additionally, they have contributed as a Salesforce Platform Champion and have engaged in community initiatives by coaching junior colleagues and leading workshops.
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