Michael Kottwitz

Michael Kottwitz is an experienced and analytical financial professional currently working at Deloitte Consulting in the Digital Customer/Contact Center Service Excellence role. They have over 20 years of industry experience, having previously served as Managing Director at Union Bank, where they achieved significant cost savings and improved customer satisfaction rankings. Michael also held key positions at Countrywide Financial Corporation and JPMorgan Chase & Co., successfully transforming service and sales processes. They earned a BA in Communication from The University of Texas at Arlington and continue to enhance their expertise in Customer Experience Strategy and Contact Center Transformation.