Marcel Müller is a seasoned professional with over 21 years of experience in the BPO and BPM sectors, specializing in delivery excellence and digital transformation. Currently serving as a Lead Manager at Deloitte, Marcel has a proven track record managing medium to large teams across diverse global environments, notably in Europe and Southeast Asia. Previous roles included key positions at Genpact, Tech Mahindra, and Infosys BPM, where they led various operations, business transformations, and client engagements. Marcel holds a Bachelor's degree in Marketing & Sales and has completed advanced training as a certified trainer. Driven by curiosity and a passion for people, they are committed to mentorship and continuous improvement in their field.
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