Shiva Thomas is a ServiceNow Master Architect and certified IT Security specialist with a robust background in Security, Governance, Risk, and Compliance (SecOps & GRC). They have guided and implemented ServiceNow instances since 2011, achieving elite status as one of only 35 Certified Master Architects worldwide. Their career includes significant roles such as the Principal Director at Deloitte and the GRC/IRM Domain Lead at Cognizant, where they have demonstrated leadership in shaping strategic initiatives and facilitating continuous improvement within large organizations. An active participant in the ServiceNow Community, Shiva has earned MVP expert status for their contributions and shares insights through their blog.
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