Jacob Bates

Jacob Bates has over eight years of experience in the IT services and consulting industry, specializing in Dynamics 365 Customer Engagement (CE). Jacob currently serves as a Senior Manager at Deloitte Digital, where tenure began in October 2019, after progressing through roles of Manager and Senior Consultant in the same area. Prior to Deloitte, Jacob worked at KPMG Australia as a Consultant in Dynamics 365 CE and was self-employed as an IT Services Consultant. Earlier experience includes a Consultant position in IT Risk Assurance at EY and roles as an IT Service Desk Analyst at Saputo Inc. and IT Help Desk Officer at Warrnambool Cheese and Butter. Jacob holds a Bachelor's Degree in Business (Information Systems) from RMIT University and completed high school at Brauer College, Warrnambool.