Brett Hopper

Brett Hopper is a CX and service design strategist with extensive experience in transforming service delivery through a human-centered approach. They previously held roles as a Director and Partner at Deloitte, as well as Manager at Symplicit, where they focused on embedding service design and behavioral insights within organizations. With a background in industrial design from Queensland University of Technology, Brett emphasizes the importance of inclusive, sustainable urban systems aligned with enhancing everyday experiences. Currently, they advocate for human-centered cities and urban mobility, seeking to improve access and equity in civic services.