Keshav Gupta is an IT Service Management (ITSM) consultant with a specialization in enhancing service delivery and minimizing business disruptions. Currently working at Deloitte, Keshav has over three years of experience with notable roles at Accenture and Iha Consulting Services. They have a strong background in managing high-priority incidents and conducting root cause analyses for global clients, utilizing tools like ServiceNow and ITIL best practices to improve operational efficiency and client satisfaction. Keshav holds a Bachelor's degree in Computer Science from Guru Gobind Singh Indraprastha University, where they achieved an impressive 9.5/10.
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