Paul C. is a Customer Experience Professional with over 20 years of experience in designing and executing multi-channel solutions, particularly in contact center optimization. Currently serving as the Manager of Technology Strategy & Transformation in the Future of Service at Deloitte Canada, they previously held key roles at various organizations including Manulife, TELUS International, and American Express. Paul has developed expertise in leveraging technology platforms to enhance operational efficiency and customer satisfaction throughout their career.
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