Latoya Shepard

Latoya Shepard is an experienced Business Systems Analyst specializing in claims administration at Delta Dental of Illinois since 2022, demonstrating expertise in claim adjudication logic, dental policy interpretation, and report maintenance. Previously, Latoya held various roles at UNITE HERE HEALTH from 2015 to 2022, including Plan Builder and Tester, where responsibilities involved building and evaluating medical and dental plans, optimizing processing systems, and conducting system performance testing. Early career experience includes serving as a Senior Order Management Representative at Coriant/Tellabs from 2007 to 2014, managing customer projects and order processes. Latoya's skill set encompasses cross-functional collaboration, analytical solution development, project management, and detailed technical support.