Eric M.

Eric M. has extensive experience in the healthcare industry, with a focus on operations and customer service. Eric began their career at Blue Cross and Blue Shield of Alabama in 1994, where they held various management positions. As Administrative Manager - Claims, they led a team responsible for analyzing, testing, and designing health, pharmacy, and dental benefits for thousands of groups and millions of members. In this role, they also had budget responsibility of $20+ million. Eric then transitioned to Operations Manager - Customer Service, where they oversaw two call centers, managing the forecasting, hiring and development, customer satisfaction, and performance of the contact centers. Throughout their time at Blue Cross and Blue Shield of Alabama, Eric demonstrated strong leadership and strategic planning skills.

In 2018, Eric joined Delta Dental of Missouri as Director of Operations. In this role, they had oversight of strategic planning, budget management, and development of key objectives for various departments, including Claims Administration, Contact Center Operations, Individual Product Sales and Service, and Benefit Plan Services. Eric managed a team of managers and associates, with a budget responsibility of $12 million. Eric’s extensive experience in operations and leadership make him a valuable asset in the healthcare industry.

Eric M. has a Bachelor of Arts degree in Marketing and Management from Birmingham-Southern College. The duration of their education at this institution is not specified.