Delta Dental
Alicia Gray has extensive experience in grievance and appeals management within the healthcare insurance sector. Currently serving as the Sr. Director of Grievance & Appeals, Utilization Management & Reg. Adherence at Delta Dental Ins. since January 2020, Alicia Gray previously held the position of Director of Grievance & Appeals at Aetna from October 2014 to January 2023, where responsibilities included transforming strategic plans into operational solutions and enhancing member and provider experiences. Prior experience includes serving as the Sr. Director of Appeals at Aetna and Director of Appeal and Grievance at Coventry Health Care, where leadership involved developing policies and overseeing large teams to streamline operations and ensure compliance. Additional roles included providing technical business leadership, project management, and workforce development to drive operational efficiency and improve customer satisfaction in grievance processes.
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Delta Dental
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Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Delta Dental is one of the nation’s largest dental benefits delivery systems, covering 36.8 million enrollees. They are headquartered in San Francisco and are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people.