Cindy Humpf

Cindy Humpf has extensive work experience in various roles related to business analysis and administration, with a focus on Salesforce and CRM systems. Cindy started their career at Symbol Technology as a Systems Analyst and IT Business Analyst, where they deployed a mobile application for field service agents and worked on integrating it with the Clarify CRM system. Cindy also developed contract billing and revenue integrations between CRM systems and SAP, and led technical teams in the development of eBonding functionality.

Cindy then joined Motorola Solutions as a Senior IT Business Systems Analyst, where they served as the Global IT Project Lead for Service CRM Systems. Cindy successfully implemented Oracle R12 to simplify the IT landscape, and was responsible for major upgrades to the Clarify CRM application, improving system stability and functionality. Cindy also managed IT changes using the System Development Life Cycle and performed project management tasks.

After that, Cindy worked at CA Technologies (now a division of Broadcom) in multiple positions. As a Principal Business Systems Analyst, Scrum Master, and Salesforce Administrator, they delivered Salesforce Service Cloud for Global Customer Success, allowing for the modernization of customer interaction with the company's support and customer success teams. Cindy also became certified as a Scrum Master and mentored newly formed scrum teams to understand and adapt Agile methodologies. Later, as a Principal Product Owner and Lead Business Systems Analyst, they collaborated with global business partners to develop the vision and strategy for the future state of the company's portfolio in Salesforce, including the redesign of the customer portal and integration of case management with SFDC Service Cloud.

Most recently, Cindy joined Deltek as a Senior Principal Business Analyst. In this role, they supported global sales by migrating M&A order processing onto a single platform, increasing efficiency and operational visibility.

Overall, Cindy Humpf has a strong background in business analysis, project management, and administration, particularly in the Salesforce and CRM domains.

Cindy Humpf has a history of education that includes a variety of institutions and fields of study. Cindy attended Trailhead by Salesforce, where they earned a degree as an "Expeditioner." Additionally, Cindy pursued a Bachelor of Arts (BA) in Business, Management, and Economics at SUNY Empire State College from an unknown start year until 2013. Prior to that, they studied Information Technology at SUNY at Old Westbury from 1990 to 1991 and obtained an Associate of Arts (AA) degree in Liberal Arts and Sciences at Nassau Community College from 1987 to 1989. Cindy also attained additional certifications, including a Salesforce Administrator certification from Salesforce Trailhead in 2018 and a Certified Scrum Master (CSM) certification from Scrum Alliance.