Shams Hasnani

Shams Hasnani has a diverse range of work experience in various roles and industries. Shams is currently the Sales and Marketing Head at Demand Dock since February 2020. Prior to that, they worked as the Business Head at MARS TechSol from June 2019 to January 2020.

Shams also has experience as the Head of Operations at Pangea Global Services from October 2017 to June 2019, where they managed overall operations, support services, and external partnerships. Shams was previously the CEO at Machintel from March 2017 to October 2017, where they oversaw operations, delivery, and customer relations.

Before that, Shams worked as the Managing Principal at Salesify from August 2012 to July 2013, leading a team in presales activities and customer satisfaction. Shams was also the Operations Manager at SWIFT Technologies and Services from November 2010 to August 2012, responsible for bidding, transition, and delivery processes.

Shams has earlier experience as a Team Leader at American Home Mortgage Servicing Ind. Pvt. Ltd from November 2006 to October 2010, handling reconciliation processes and leading a team. Shams also worked as a Sr. Customer Service Associate at WNS Global Services from April 2005 to October 2006, handling customer queries and complaints.

Furthermore, Shams was a Business Development Specialist at Saama Technologies from April 2004 to April 2005, involved in rate negotiation and team management. Shams started their career as a Customer Service Executive at Mphasis from August 2002 to March 2004, providing customer and technical support.

Overall, Shams Hasnani has a strong background in sales, marketing, operations, and customer service across various industries.

Shams Hasnani earned a Master's Degree in Computer/Information Technology Administration and Management from Savitribai Phule Pune University. Additionally, Shams has obtained the ITIL® Foundation v3 Certificate in IT Service Management from AXELOS Global Best Practice. The specific dates of when the certificate was obtained are not provided.