Alicia O'Reilly

Alicia O'Reilly is an accomplished professional in customer experience management, currently serving as the Global Key Customer Experience Manager at DemandScience since June 2021. In this role, Alicia oversees the end-to-end client experience for global key accounts and collaborates with various teams to develop strategies for client retention and growth. Previously, during a tenure at business.com from June 2014 to February 2021, Alicia held positions as Client Operations Manager and Customer Service Manager, where responsibilities included managing client integrations and overseeing the customer care team. Earlier experience at BuyerZone involved analyzing data as a Sales Support Analyst and managing client relationships as a Customer Care Representative, contributing to a strong background in client services and operations.