Ben Garlock

Ben Garlock is a seasoned technical and customer support professional with extensive experience in the technology and hospitality sectors. Currently serving as a Senior Technical Support Engineer at Demandbase since March 2021, Ben manages end-to-end customer issues, ensuring effective communication with stakeholders. Previously, Ben held various roles at OpenTable from March 2004 to May 2020, including Senior Customer Success Manager, where responsibility included overseeing 300+ high-value restaurant partnerships and collaborating with development teams. Additional roles included Senior Customer Support Technician, providing training to over 15,000 customers globally, and Senior Field Technician, implementing reservation systems for numerous clients across North America. Ben began a career in technology as an IT Helpdesk Technician at DeVry University after earning a Bachelor's degree in Network Communications Management from the same institution, complemented by further education at Flatiron School in 2020.