Daniel Seidner currently serves as Principal Support Engineer at Demandbase, a position held since May 2021, after progressing from Sr. Customer Support Engineer. Prior to Demandbase, Daniel worked at Acoustic from October 2018 to May 2021 as Technical Team Lead - Engineering Support, focusing on diagnosing complex issues, developing support tools for internal users, managing knowledge centers, and coordinating troubleshooting efforts. Daniel's career began at Silverpop, where, from April 2009 to September 2018, significant contributions were made as a Senior Client Support Specialist, leading a team in escalated ticket resolution, automating support processes, collaborating with management for strategic accounts, and attaining deep product knowledge recognized through Subject Matter Expert examinations.
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