Erika Setla

Erika Setla is a seasoned professional in customer experience and operations, currently serving as the Sr. Director of CX Strategy & Operations at Demandbase since September 2017. With a focus on redefining customer experience excellence through innovative strategies and data-driven insights, Erika has held various roles in customer success and operations management, including Director of CS Strategy & Operations and Sr. Manager of Customer Success at Demandbase. Prior to joining Demandbase, Erika held multiple positions at Rocket Fuel Inc. and MultiVu, a PR Newswire Company, where responsibilities included account management, product marketing, and project management. Erika's career began at Verizon Wireless as a Retail Sales Representative. Erika holds a Bachelor of Arts in Journalism and Promotional Communication from Cleveland State University and is pursuing a Master of Arts in Media Management at Kent State University.