Ida L.

Ida L. is a seasoned professional in customer success and account management, with extensive experience in various industries. Currently serving as Manager and Team Lead of Customer Success at Demandbase since April 2021, Ida has previously held senior roles in customer success and management within enterprise sectors. Prior to Demandbase, Ida worked at lululemon as an Assistant Store Manager, driving significant revenue generation in a high-performing retail environment. Additional experience includes roles at BrightEdge, Conviva, and the New York Musical Theatre Festival, where leadership in operations and client services was demonstrated. Ida holds a Master of Arts in Arts Administration from Columbia University and a Bachelor of Humanities and Arts in Professional Writing and Music Performance from Carnegie Mellon University, along with a Graduate Certificate in Managing AI Systems from Carnegie Mellon University, expected in January 2025.