Nathalia Bustamante

Nathalia Bustamante is an experienced service delivery professional with a strong background in managing multidisciplinary teams and optimizing operational processes. Currently serving as a Service Delivery Coordinator at DEME Group, Nathalia oversees service requests and coordinates with various departments to ensure customer satisfaction. Previous roles include Service Delivery Manager at Shift, Service Coordinator at Hermes Pardini Lab Group, and Technical Coordinator at Nuclear Medicine Institute, where Nathalia focused on team management, quality improvement, and cost reduction. Educational qualifications include an MBA in Auditing and Quality Management and a degree in Biomedical Sciences, supported by research experience at both the Universidade Federal de Minas Gerais and De Montfort University.