Reto Frei

Reto Frei currently serves as the Head of Service Support & Platforms at Denner AG since January 2023. Prior to this role, Reto held the position of Head of CIO Office at TX Group AG from September 2019 to December 2022. Reto's extensive experience includes senior management functions in Sales and Services at Swisscom Enterprise Customers from February 2012 to August 2019, where responsibilities included Chief Operation Officer at Alphapay, Head of Sales and Service Operation Excellence Enterprise, and Senior Project Manager. Reto also served on the board of directors for Swisscom Services AG from November 2017 to October 2018 and held various positions at BKW Energie AG from 2004 to 2012, focusing on ICT strategy and service management. Reto began their career in diverse roles within contact center services, IT services, and consulting from 1997 to 2004. Reto's educational background includes multiple degrees from the University of St.Gallen, Berner Fachhochschule BFH, and certifications in coaching, governance, and ITIL service management.