Silas Oliveira

Silas Oliveira is a customer success analyst at Dentsply Sirona since June 2019, focusing on enhancing client communication through WhatsApp in Brazil and Mexico, and contributing to the DS Core by producing content and providing technical training. Previous roles at Dentsply Sirona included dental academy analyst and level 3 technical support analyst, emphasizing problem-solving and effective customer service. Prior experience includes a technical assistant role at Vec-Solutions, managing HVAC equipment calibration and support. Silas holds a postgraduate specialization in organizational psychology and an MBA in strategic marketing from Universidade Anhembi Morumbi, as well as a technologist degree in systems analysis and development and a technical degree in industrial automation from ETEC.