Department for Work and Pensions
Gemma Wells is an experienced IT Service Manager and Executive Work Coach at the Department for Work and Pensions since June 2021. Prior to this, Gemma worked as a Freelance Writer and Advisor at GEW Business Solutions, focusing on supporting business owners in achieving their goals. Gemma's career includes a role as Health and Safety Manager at Poplar Farm Flowers, where responsibilities included compliance monitoring, risk assessments, and health and safety training. Additional positions held include Restaurant Manager at Debenhams and Manager at Greene King, as well as a Sales & Marketing Administrator at Advanced Water Treatment (UK) Ltd. Gemma holds a Lean Six Sigma Green Belt and is ITIL 4 Certified, among other educational qualifications.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.