Benjamin Underwood

Benjamin Underwood is currently the Lead Global Customer Operations and Insights at Deputy since January 2024. Previously, Benjamin held the position of Director of Technical Support Healthcare at Dexcom from October 2022 to October 2023, where responsibilities included leading customer and technical operations and executing strategic roadmaps. Prior experience includes serving as Head of Customer Operations at Alcon, overseeing customer operations for Surgical and Vision Care, and a long tenure at Abbott, progressing through roles such as Senior Global Customer Experience Manager and Customer Experience Manager for multiple regions. Benjamin's extensive background in customer experience management and operational leadership is complemented by an educational pursuit of an Associate's degree in Business Administration, Management and Operations at City College of San Francisco, expected to be completed by December 2025.