Jessica Yuhas

Jessica Yuhas is an experienced customer support analyst currently employed at DerbySoft since July 2014, where responsibilities include managing ticket flows and resolving property and rate mapping activities. Prior to DerbySoft, Jessica held a supervisory role at MAXIMUS, overseeing call center employees and ensuring effective handling of health care appeals. Jessica's extensive background in the hospitality sector includes various positions at Travelocity, culminating in the supervision of the Global Hotel Operations Team, where responsibilities involved hiring, managing global accounts, and conducting reporting and analysis. Earlier experience includes working as an insurance agent at Hazleton Insurance Alliance. Jessica's educational background spans Penn State University and Penn Foster.