Sonia Cristales

Sonia Cristales is an experienced Operations Analyst at DerbySoft since August 2019, with prior roles including Customer Success and Operations Executive at OTA Insight and Training and Implementation Analyst at SiteMinder. Professional expertise encompasses customer issue resolution, technical implementation support, and management of daily caseloads, consistently meeting key performance indicators. As the Owner/Operator of Visual Narratives Photography and Design and a Freelance Graphic Designer/Photographer, Sonia managed diverse projects including design and photo shoots. Additional experience includes positions as a Graphic Designer at The Creative Group, a Bank Teller at J.P. Morgan, and a Special Education Teacher's Aide at PISD. Educational qualifications include an Associate of Applied Science in Applied Graphic Design from Collin College and a High School Degree from Liceo D.A.S.