Pavitra Jayasangkar

Pavitra Jayasangkar is an experienced professional in customer relations and compliance, currently serving as the CX Marketing Team Lead at Deriv since December 2020. Responsibilities include implementing AI-driven solutions for operational efficiency and enhancing partner experiences through effective onboarding and compliance management. Previous roles at Deriv include B2B Compliance Operations Executive, Customer Service Team Lead, Senior CS Trainer, and Senior Customer Support Executive, where skills in team leadership, training, and workflow optimization were developed. Prior experience includes a position as a Screening Specialist at BGS Check and Customer Care Officer at Sudong Sdn Bhd. Pavitra holds a Bachelor of Business in International Business from Universiti Malaysia Sabah, completed in 2019.