Nicola Palfreyman

Derwent Facilities Management launched in 2010 as a subsidiary of Derwent Living. We’re industry leaders in providing hard and soft facilities management services to a broad spectrum of different sectors ranging from education, healthcare and local authority to commercial and private clients. Our tailor made services are ideal for such a diverse client base and can be offered as bundled services or individually bespoke ones. At Derwent fm, we pride ourselves on our transparent and honest business approach. Throughout all stages of a project life cycle we deliver efficient and supportive customer service whatever the length of contract. As a customers of Derwent fm you benefit from clearly defined costs, meaning no nasty surprises further down the line. It’s an approach we have built our business on and one that offers peace of mind and reassurance, as well as one that builds long and solid working relationships. Our service is diverse in its offering, operating student accommodation up and down the country through our established brand Derwent Students who deliver consistently high occupancy and service satisfaction across its sites, where it manages everything from site maintenance, intakes and summer lets through to site marketing and student events. The organisation is backed by long-standing housing provider Derwent Living, which began developing affordable homes in the early 1960s. Derwent fm’s profits are invested in the development and refurbishment of affordable homes, furthering Derwent Living’s social purpose. We also joined one of the UK’s largest property management organisations, Places for People, back in 2017 allowing us to continue our mission of providing industry leading facilities management services.