Fidel G.

Fidel G. is an accomplished engineer with extensive experience in network administration and VoIP infrastructure management. Currently at designDATA, Fidel oversees the Cisco VoIP systems and supports network operations to enhance call center performance and security. Previous roles include network engineer at Applied Automated Engineering Corporation, where Fidel managed cross-platform routing, switching, and IP Telephony systems, and technical support engineer at Cogent Communications, providing robust customer support for various network services. Early career positions included service desk support, IT technician, and roles in electronic testing and finance, showcasing a diverse skill set and commitment to improving system performance and end-user productivity. Fidel holds a Bachelor of Applied Science from the University of Maryland Global Campus.