Jed O'Connor is a seasoned professional with extensive experience in technical account management and web services. Currently serving as Senior Manager of Technical Account Management at Acquia since October 2016, Jed leads U.S.-based Technical Account Management teams, focusing on customer success through strategic guidance while mentoring new team members in various technologies such as Drupal and Cloud platforms. Prior to Acquia, Jed held key roles at Brown University from 2001 to 2016, including Associate Director of Web & Information Services, where responsibilities included directing web operations and developing a centralized web publishing platform. Jed's career also includes web management roles at Strong Numbers, Inc. and The Boston Consulting Group, contributing to corporate web development and presentation production. Educational qualifications include an MFA in Film and Multimedia from Boston University and a BA in English from Ithaca College.
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