Layla Eljerman

Layla Eljerman is a seasoned professional with extensive experience in customer success and management consulting. Currently serving as a Senior Customer Success Manager at Acquia, Layla established the Customer Success Management function in the ANZ and APJ regions, focusing on tailored strategies for regional customers. As the Principal Consultant and Founder of eXXeed Management Consulting, Layla advises senior executives on growth strategies through a people-centric approach. Previous roles include Senior Principal Customer Success Manager at Salesforce, where Layla acted as a trusted advisor during digital transformations, and General Manager at Windgap Foundation, overseeing commercial growth and operational excellence. Layla's early career includes significant roles in Johnsons Corporate Pty Ltd, contributing to M&A strategies. Educational credentials include a Master of Management from Macquarie Business School, a Global Certification in Change Management from PROSCI, and a Diploma in Marketing and Real Estate Management from TAFE NSW.