Desk Manager
Célio Fabiano is a seasoned entrepreneur with extensive experience in operational efficiency and technology solutions. As Co-Founder and CEO of Desk Manager since January 2012, Célio has led a Brazilian company focused on enhancing clients' operational efficiency through a comprehensive ESM platform. Concurrently, since December 2018, Célio has also served as Co-Founder and CEO of Hosts Green, a company dedicated to ensuring uptime. Previously, Célio founded Exito Solution in February 2003, where projects were implemented and consultancy developed to optimize business processes while emphasizing personnel development until July 2013.
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Desk Manager
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Desk Manager is a Brazilian company that offers a global-scale Enterprise Service Management (ESM) platform. With over a decade in the market, the firm provides a comprehensive management platform that enables clients to fully manage their service requests and operational activities, used to organize and automate service processes provided between departments or to external customers. The platform provides a suite with 12 applications containing hundreds of functionalities within a single system, ensuring support for service requests and complete management of clients' organizational structures. Currently, the company has over 500 active clients operating across several business sectors, present in Brazil and Latin America. Recently, the company announced the new integration between the platform and Microsoft Teams which includes OpenAl's ChatGPT. With the goal of transforming the customer service culture in Brazil through integrated and omnichannel solutions, Desk Manager was accelerated by Endeavor and built one of the biggest innovation cases with Eurofarma, serving also several other major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.